
Feedback and Complaints
Luma Therapy welcomes feedback and complaints from all members of the community, to ensure we are always providing best practices and upholding accountability.
At Luma Therapy, we are committed to providing the highest quality of services and support to our NDIS (National Disability Insurance Scheme) participants. Your feedback and concerns are important to us, as they help us continually improve and better meet your needs. We encourage open communication and have established a process for complaints and feedback.
Contact us directly
Phone
0409 658 477
If you are not satisfied with how Luma Therapy has handled your complaint, you are able to lodge with the NDIS Commission by following this link:
https://www.ndiscommission.gov.au/about/making-complaint
or by calling : 1800 035 544